Welcome to Tailor Tassel! We aim to provide you with a delightful shopping experience. Please read our Cancellation, Return, and Refund Policy carefully to understand the terms and conditions governing cancellations, returns, and refunds on www.tailortassel.com (“the Platform”). By using the Platform, you agree to abide by the policies outlined below.
1. CANCELLATION POLICY
1.1. Cancellation by User:
– Users can cancel orders within 24 hours of placing them.
– To cancel an order, contact our customer support team at [email protected] or use the Contact Us section on the Tailor Tassel Platform.
1.2. Cancellation by Tailor Tassel:
– Tailor Tassel reserves the right to cancel orders for reasons such as unavailability of products or inability to process payments.
– In case of cancellation by Tailor Tassel, users will be notified, and a full refund will be processed.
2. RETURN POLICY
2.1. Eligibility for Return:
– Products eligible for return must be unused, in their original condition, and accompanied by the original packaging and tags.
– Certain products, such as personalized items or perishable goods, may not be eligible for return.
2.2. Return Process:
– Users must initiate the return process within 7 days of receiving the product.
– Contact our customer support team at [[email protected]](mailto:[email protected]) or use the self-care section on the Tailor Tassel Platform to request a return.
– Once the return request is approved, users will receive instructions on how to return the product.
2.3. Return Shipping:
– Users are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
– It is recommended to use a trackable shipping service for returns.
3. REFUND POLICY
3.1. Refund Eligibility:
– Refunds are processed for eligible returned products.
– Refunds are not applicable for non-returnable items.
3.2. Refund Process:
– Once the returned product is received and inspected, we will notify the user of the approval or rejection of the refund.
– If approved, the refund will be processed to the original method of payment within 7-10 business days.
3.3. Late or Missing Refunds:
– If a refund is not received within the specified period, users should first check their bank account.
– If the issue persists, contact our customer support team at [email protected].
4. EXCHANGES
4.1. Product Exchange:
– Tailor Tassel may offer exchanges for defective or damaged products.
– Users must notify our customer support team within 7 days of receiving the product to request an exchange.
5. CONTACT US
For any queries or concerns related to our Cancellation, Return, and Refund Policy, please reach out to our customer support team at [email protected].
Thank you for shopping with Tailor Tassel. We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.